Exchanges and Returns - Your Satisfaction is Our Priority

Ordered a product via the internet or by phone and still not completely satisfied? Many of our products can be returned within 30 days. Some products are excluded, for example because you specify them yourself. There are a number of conditions, for example, make sure that the original packaging is kept.

How do you return an item?

Download the return form . Fill in the return form and pack it together with the article.
Send the package to us within 30 days of receipt in your own way, the costs of returning are for yourself. Of course you can also bring it yourself. If necessary, we can also come and pick up the article, but return costs are involved.
You will receive the amount back within 14 days.*

Returns Conditions and Exceptions

Redeemed gift cards cannot be returned.
Products that you specify yourself and tailor-made cannot be returned.
Additional services that we provide are excluded, such as installation costs.
When paying with gift cards, the amount paid with a gift card will also be returned as a gift card.
If you have already used the product but it does not meet your requirements, we still give the 30-day reflection period. However, if there are visible signs of use, missing parts or broken or missing packaging, you are not entitled to the full purchase price. However, you will still receive a part of the purchase price back, this depends on the condition of the product and packaging.