The delivery of your order is between 09:00-18:00 as a standard delivery window. As such, the carrier may specify a time slot for your delivery once the order has been dispatched. For this reason, we are unable to specify a delivery time in advance for standard deliveries.

We will deliver all products you have ordered together if they can be shipped with the same carrier. If you want to have your order partially delivered, additional delivery costs may apply. Please contact our customer service for this.

If you would like your order delivered on a specific date, please contact us so we can arrange this for you.

Yes, we ship to most of Europe. Our delivery services cover a wide range of countries and regions, so you can receive your order no matter where you are. However, it is important to note that shipping times and costs can vary depending on the destination and the size and weight of your order. If you have any specific questions or concerns about international shipping, please feel free to contact our customer service team for assistance.

The delivery time of your order depends on the availability of the desired product(s) and the specific location where it is to be delivered. For items that are in stock and marked with "Same Day Dispatch", the following delivery times apply for the countries listed below:

• Netherlands: 1-2 business day(s)
• Belgium: 1-2 working day(s)
• Germany: 2-3 business day(s)

Please also note that these estimates may vary based on factors such as weather, holidays, etc.

For items that are out of stock, you can find the estimated delivery time on the product page of that specific item.

Do you need the goods urgently for your home or business project? That can definitely be achieved as we may be able to offer you an express delivery option!

We understand the importance of timely deliveries and we are committed to providing you with the best possible service. To provide you with more information about the possible delivery options, you can contact our customer service directly to discuss your needs. We will review your request and do our best to provide you with a suitable solution.

There are no additional taxes or import duties for EU and Schengen residents. If you are based outside the EU, we can also deliver your order to you. Please contact our sales team at Info@stoelatelier.nl so we can provide you with a customized quote.

The size of your shipment depends on the products you have ordered. If you would like more information about the size of your shipment, please feel free to contact our customer service by phone or email.

As long as your order has not left our warehouse, we can change the delivery address upon request. After your order has been shipped, we can unfortunately no longer change the delivery address. If you want to change the delivery address, please contact our customer service as soon as possible.

Once your order has been placed and the product is in stock, your order will be shipped within 1 business day, unless a different delivery time is stated on the product page.

If the product is not in stock, you will receive an email from us with the expected delivery date of your order. All our orders are delivered from Monday to Friday between 09:00-18:00. In certain circumstances it is possible to receive your order on Saturday.

Please contact our customer service to see what options are available for your order.

All orders shipped from our warehouse will be tracked so you can monitor the progress of your shipment.

Once your order has left our warehouse, we will send you the Track & Trace code to your email. This allows you to track your shipment on its way.

In general, the ability to choose a specific delivery date is not a service offered by us, as the delivery schedule is determined by the shipping company we work with.

However, our customer service team may be able to assist you with this request on a case-by-case basis. Please contact us for further assistance.

Unfortunately, we do not currently offer this service for free. If you would like your order delivered to the 5th floor, please contact our support, they can provide you with more information about the shipping method and costs.

You can also discuss your concerns with the delivery person of the respective shipping service provider at any time.

If you are unable to receive your delivery in person during normal business hours, we recommend that you determine a secure storage location for your goods.

DHL usually makes two delivery attempts and then forwards the package to a post office or parcel shop if the recipient is not found. You or someone else can then pick up the package for you the next day at the earliest.

Before placing your order, please ensure that you provide accurate and complete information. Please ensure that:

• Please double check your shipping address, including the correct street name, number, city, and zip code.
• Please provide a valid contact number where you can be reached for delivery related updates.
• Please check the product dimensions and make sure they fit within your required space.
• Please review the product description and specifications to ensure it meets your requirements.

If you need any further assistance or information, please feel free to contact us.

During checkout, you will find the option to specify a different billing address. Simply check the box "Use a different billing address" and enter the required information in the fields provided.

If you experience any issues during this process, you can always leave it as it is and contact our customer service team as soon as possible so they can assist you with your request and adjust the associated address as per your preference.

At stoelatelier.nl we strive to provide you with timely and accurate updates on your order and its delivery. Here is what you can expect:

• Confirmation Email: Shortly after placing your order, you will receive a confirmation email with your order details and a summary of your purchase.
• Shipping notification: Once your order has been shipped from our warehouse, you will receive an email notification with tracking information. This email will let you know that your order is on its way to you.
• Delay Notifications: In rare cases, when there are unexpected delays, we may send you a separate email to inform you of the situation and provide revised delivery estimates. We understand that delays can be frustrating and we aim to keep you informed while we do everything we can to resolve any issues quickly.

Please note that while we strive to provide you with accurate and useful information, we also understand that excessive notifications can be annoying. If you feel overwhelmed or concerned about the frequency of our communications, please feel free to contact our customer service team at Info@stoelatelier.nl or by phone and we will be happy to help.

To take advantage of a discount code that has been offered to you, you can follow these steps:

• Select the product and add it to your shopping cart: Browse the website, select the product you want to purchase and click on "Add to cart".
• Apply the discount code: Go to your shopping cart by clicking on the small shopping cart icon in the upper right corner and then click on "View and edit shopping cart". Enter your discount code in the field provided.
• Checkout: After applying the discount code, proceed to checkout to complete your purchase.

Please note: if a promotion is already active, it is not possible to combine a discount code with a promotion.

If for some reason the discount code does not work, our customer service will be happy to help you. Just provide your full name, email address, phone number, shipping address and confirmation of the desired product and we will place the order manually for you.

After you place an order on our website, you will receive an email confirming that your order has been received. This email will contain all the details of your order, including the products you have ordered, the billing and shipping information, and the estimated delivery date.

If you have not received a confirmation email within a few hours of placing your order, please check your spam folder or contact us for assistance.

Additionally, you can log into your account on our website to view the status of your order and see if it has been confirmed.

If you have any questions or concerns regarding your order confirmation, please do not hesitate to contact us and our team will be happy to assist you.

Yes, you can change the delivery address of your order via our customer service, but please note that this is only possible if the order has not been shipped.

Once your order has been shipped, you may not be able to change your shipping address, but it is best to contact customer service for more information.

If you have placed the order, but still have changes, it is possible to change your order, provided that your order has not yet been shipped. If your order has already been shipped, it is unfortunately no longer possible to make changes. Always contact us immediately.

Generally, we will send you a Track & Trace email once your order has left our warehouse. This allows you to follow your shipment on its way.

Tracking information is updated in real time, so you can keep an eye on your package as it makes its way to you. If you have any questions or concerns regarding the delivery of your order, please feel free to contact us and our team will be happy to help.

Please contact us as soon as possible to cancel your order. If your order has not been shipped, we can cancel it and issue a full refund.

Unfortunately, once the order has been shipped, cancellation is no longer possible. In such cases, you can still return the order for a refund or exchange it for another product, according to our return policy.

If you have any questions or concerns about cancelling your order, please do not hesitate to contact us and our team will be happy to assist you.

Ordered a product via the internet or telephone and still not completely satisfied? Many of our products can be returned within 30 days. Some products are excluded, for example because you specify them yourself. There are a number of conditions, for example, make sure that the original packaging is kept.

How do you return an item?

• Download the return form here. Fill in the return form and pack it together with the article.
• Send the package to us within 30 days of receipt in your own way, the costs of returning are for yourself. Of course you can also bring it yourself. If necessary, we can also come and pick up the article, but return costs are involved.
• You will receive the amount back within 14 days.*

Returns Conditions and Exceptions

• Redeemed gift cards cannot be returned.
• Products that you specify yourself and tailor-made cannot be returned.
• Additional services that we provide are excluded, such as installation costs.
• When paying with gift cards, the amount paid with a gift card will also be returned as a gift card.
• If you have already used the product but it does not meet your requirements, we still give the 30-day reflection period. However, if there are visible signs of use, missing parts or broken or missing packaging, you are not entitled to the full purchase price. However, you will still receive a part of the purchase price back, this depends on the condition of the product and packaging.

You have the right to cancel the contract within 30 days after delivery without giving any reason. The cancellation period will expire after 30 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.

One of the principles underlying Stoelatelier.nl is respecting our planet. This requires us to provide a responsible shopping environment. To support this philosophy, we offer a free exchange service, as we understand that it can happen that you have ordered the wrong color or that the product does not meet your expectations. In that case, you can exchange the ordered products for another color or product free of charge.

However, if you decide to return your order, we will charge costs to process your return shipment responsibly and in an environmentally friendly manner.

For returns based on dissatisfaction with the product, the item must be unused, in its original packaging and without any damage or stains. Returns that are used, without original packaging or materials, will be subject to a partial refund of the original purchase price. If the item was delivered damaged or the wrong items were sent, please contact us within two months and provide us with photos of the damage or problem. We kindly request that you report the defect to us as soon as possible after discovering it. Our quality team will evaluate the complaint and arrange for a replacement or full refund.

The procedure for returning an item that was on clearance or sale is the same as for regular products. All customers are entitled to a fair and consistent returns policy, regardless of the original retail price or status of the item.

If you would like to return a clearance or sale item, please review our Returns Policy for the steps and requirements required. If you have any questions or concerns, our Customer Service team is here to help.

We value your satisfaction and strive to provide a positive shopping experience, so if you need to return an item, we're here to help make the process as smooth and easy as possible.

The procedure for returning an item purchased with a promotional code or discount is the same as for products ordered at the regular price. Our return policy applies equally to all items, regardless of the type of discount or promotion used at the time of purchase.

If you would like to return an item purchased with a promotional code or discount, please refer to our Returns Policy for the necessary steps and requirements. If you have any questions or concerns, our Customer Service team is here to help.

We understand that sometimes things don't go as planned and we want to make the returns process as easy and stress-free as possible for all of our customers. Whether you purchased an item with a promotional code or at full price, our goal is to ensure that you are completely satisfied with your purchase.

• Download the return form here. Fill in the return form and pack it together with the article.
• Send the package to us within 30 days of receipt in your own way, the costs of returning are for yourself. Of course you can also bring it yourself. If necessary, we can also come and pick up the article, but return costs are involved.
• You will receive the amount back within 14 days.*

If you are returning a larger package, we recommend that you visit a post office that is equipped to handle larger packages. Larger post offices usually have the resources to process and accept oversized packages. We recommend that you find a post office near you that has the capacity to process your return.

We have a 30 day return period from the day you received the products. You can request a return by simply clicking on ' Exchange and return '.

If you return the entire order, we will refund you the amount you paid for the products minus the return or collection and shipping costs.

If it is a partial return, we will refund you the returned items minus the return or collection and delivery costs.

With us you can pay for your orders easily and safely. We offer different payment methods to meet your preferences. Here are the available payment methods:

iDEAL

iDEAL is the most popular online payment method in the Netherlands. You can pay directly and safely via your own bank if you have a bank account with one of the participating Dutch banks.

Bancontact

Bancontact is the leading payment method in Belgium. With Bancontact you can easily pay with your Belgian bank card. It is a fast and reliable way to pay for your purchases.

Belfius

Belfius is a renowned Belgian bank and offers online payment solutions. If you have an account with this bank, you can pay safely and quickly with Belfius.

Payment process:

• After you have added the desired products to your shopping cart and proceed to the payment page, you can select your preferred payment method.
• Follow the on-screen instructions to complete your payment.
• Once your payment has been approved, you will receive an order confirmation via email.

Security and Privacy:

At our company, we take the security of your payments and personal information very seriously. We use advanced security measures to ensure that your transaction data is processed securely. Your financial information is encrypted to prevent unauthorized access.

Do you have any questions or problems regarding your payment? Feel free to contact our customer service. We are always ready to assist you and answer your questions.

You can access your invoice in your account on our website by going to the "Orders" section. Simply select the invoice you want to view and download it.

If you prefer, you can also contact our customer service team who will be happy to email you a copy.

At our company, we take the security of your payments and personal information very seriously. We use advanced security measures to ensure that your transaction data is processed securely. Your financial information is encrypted to prevent unauthorized access.

Do you have any questions or problems regarding your payment? Feel free to contact our customer service. We are always ready to assist you and answer your questions.

You will receive an order confirmation email once your payment has been successfully processed. This email will contain your order details, which will serve as proof of a successful transaction.

You can also log into your account to view your order history, which shows the status of your payment.

If you have any concerns about the status of your payment, please feel free to contact our customer service for assistance.

If you're not sure whether you've been paid, there are a few steps you can take to check:

Check your spam folder: sometimes order confirmation emails can accidentally be filtered into these folders. Once you have an order confirmation, it serves as proof of your successful payment transaction.

Check Email Address: Please ensure that you have entered the correct email address when making your payment/order. If necessary, you can log into your account on our platform to verify and update your email address.

Wait a few minutes: It may take a few minutes for order confirmation emails to arrive in your inbox, so please wait a while before taking further action.

Contact Customer Service: If you still haven't received a confirmation after checking the above steps, please contact our Customer Service. They can help you resolve the issue and provide you with the necessary information about your payment.

Please note that it is important to keep your confirmation email for your own records. If you have any questions or concerns about your payment, it is very helpful to have the confirmation email at hand.

Our platform only accepts payments in Euros as this is our primary currency for transactions.

No, there are no additional fees for making a payment. You only pay the amount that you authorize at the time of payment. We believe in providing transparent and clear payment options to our customers, which is why we do not charge any hidden or additional fees.

The expected processing time of a payment depends on the payment method you choose. For instant payment methods such as PayPal, credit card, Visa, etc., the payment is usually processed immediately and you should see the confirmation of the transaction within a few minutes.

However, for payment methods such as SOFORT and bank transfers, it may take 3-4 business days for us to register the payment. This is because these payment methods need additional time for the money to clear and reach our account.

Please note that these processing times are estimates only and may vary depending on several factors, including holidays and weekends. If you have any concerns or questions regarding the status of your payment/order, please do not hesitate to contact us.

No, at this time it is not possible to split a payment across multiple credit or debit cards. We only accept payments with one credit or debit card per transaction. We understand that this may not be the most convenient option for everyone and we are always looking for ways to improve our payment options and processes.

If your payment is declined, there are a few steps you can take:

Please check that the card details you entered are correct, including the card number, expiration date and CVV code.

Make sure the card used has sufficient balance to cover the transaction.

If the problem persists, try a different payment method, such as a different credit or debit card or an alternative payment method such as PayPal.

If you are still unable to process the payment, please contact your card issuer or bank to check if there are any restrictions or holds on the card that may be causing the decline.

If none of the above steps solve the problem, please contact us for assistance. We will be happy to help you find a solution.

We apologize for any inconvenience this has caused, and we are here to help process your payment as quickly and smoothly as possible.