The delivery time of your order depends on the availability of the desired product(s) and the specific location where it is to be delivered. For items that are in stock and marked with "Same Day Dispatch", the following delivery times apply for the countries listed below:

• Netherlands: 1-2 business day(s)
• Belgium: 1-2 working day(s)
• Germany: 2-3 business day(s)

Please also note that these estimates may vary based on factors such as weather, holidays, etc.

For items that are out of stock, you can find the estimated delivery time on the product page of that specific item.

Once your order has been placed and the product is in stock, your order will be shipped within 1 business day, unless a different delivery time is stated on the product page.

If the product is not in stock, you will receive an email from us with the expected delivery date of your order. All our orders are delivered from Monday to Friday between 09:00-18:00. In certain circumstances it is possible to receive your order on Saturday.

Please contact our customer service to see what options are available for your order.

All orders shipped from our warehouse will be tracked so you can monitor the progress of your shipment.

Once your order has left our warehouse, we will send you the Track & Trace code to your email. This allows you to track your shipment on its way.

Before placing your order, please ensure that you provide accurate and complete information. Please ensure that:

• Please double check your shipping address, including the correct street name, number, city, and zip code.
• Please provide a valid contact number where you can be reached for delivery related updates.
• Please check the product dimensions and make sure they fit within your required space.
• Please review the product description and specifications to ensure it meets your requirements.

If you need any further assistance or information, please feel free to contact us.

If you have placed the order, but still have changes, it is possible to change your order, provided that your order has not yet been shipped. If your order has already been shipped, it is unfortunately no longer possible to make changes. Always contact us immediately.

Please contact us as soon as possible to cancel your order. If your order has not been shipped, we can cancel it and issue a full refund.

Unfortunately, once the order has been shipped, cancellation is no longer possible. In such cases, you can still return the order for a refund or exchange it for another product, according to our return policy.

If you have any questions or concerns about cancelling your order, please do not hesitate to contact us and our team will be happy to assist you.

Ordered a product via the internet or telephone and still not completely satisfied? Many of our products can be returned within 30 days. Some products are excluded, for example because you specify them yourself. There are a number of conditions, for example, make sure that the original packaging is kept.

How do you return an item?

• Download the return form here. Fill in the return form and pack it together with the article.
• Send the package to us within 30 days of receipt in your own way, the costs of returning are for yourself. Of course you can also bring it yourself. If necessary, we can also come and pick up the article, but return costs are involved.
• You will receive the amount back within 14 days.*

Returns Conditions and Exceptions

• Redeemed gift cards cannot be returned.
• Products that you specify yourself and tailor-made cannot be returned.
• Additional services that we provide are excluded, such as installation costs.
• When paying with gift cards, the amount paid with a gift card will also be returned as a gift card.
• If you have already used the product but it does not meet your requirements, we still give the 30-day reflection period. However, if there are visible signs of use, missing parts or broken or missing packaging, you are not entitled to the full purchase price. However, you will still receive a part of the purchase price back, this depends on the condition of the product and packaging.

You have the right to cancel the contract within 30 days after delivery without giving any reason. The cancellation period will expire after 30 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.

We have a 30 day return period from the day you received the products. You can request a return by visiting our exchange and return page .